Thursday, September 25, 2008

Corner Store: Lessons in Life

He looked down at the pile of spilled smoothie resting at his feet, then up and into the faces of the line of frustrated students standing before him.  

It was just supposed to be a side job, something that would work around his class schedule.  After all, it couldn't be that challenging to work in the union. Right?

"I can't believe it takes twenty minutes to get a smoothie. This is ridiculous," a student muttered just loud enough for the student worker to hear.  "I mean, where do they get these people anyway?"

He knelt down to soak up the sugary fruit filled mess with a few clothes that were near by.  The immortal words and lessons from Dr. DeSanto replayed themselves in his mind as he attempted to hold himself from jumping over the counter and down the throats of the impatient patrons.

"It's all about customer service," DeSanto once said in class. "Everything is public relations and an opportunity to build a relationship with another person."

He stood up, forced a smile, and turned to the growing mob.  "I'm sorry ma'am.  It's been a long day. I'm sure you can understand.  This one is on me."

2 comments:

linda said...

Awesome observation on a slice of life that gave a life lesson too. Thanks!

Regina Cassell said...

This is my favorite post of yours